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A Comprehensive Guide to Help Desk Software

Qandle

What is the help desk software? Help desk software is a centralized platform designed to streamline and optimize customer support operations within an organization. This software typically incorporates a ticketing system, allowing support teams to organize, prioritize, and track customer requests seamlessly. Ticketing Systems b.

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Predicted Future of Post-Pandemic Human Resource Management

Hppy

At the end of 2019, the landscape of human resource management was severely different. This rapidly changing business reality has forced human resource managers to think about their plans for the future. As you can see, the post-pandemic human resource managers will have to go through an adjustment period.

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WFH may help recruitment but it won’t stem resignations, research shows

cipHR

HR software provider CIPHR conducted a survey of over 330 British employers last month to discover how the increasingly competitive talent market has affected their staff retention and recruitment drives over the past twelve months. For employers who offer a four-day working week, it’s 73% and 70% respectively.

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What is the Fourth Industrial Revolution to HR?

Abel HR

Currently, we are in the midst of the information and telecommunications revolution—which is also known as the digital revolution or third industrial revolution, and focuses primarily on the fact that we’re all face down in our screens for a good portion of the day! the technical revolution), and the scientific-technical revolution.

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How to Retain Call Center Employees & Reduce Turnover

Empuls

Employee turnover is not just a human resources concern; it's a financial burden too. Five9, a cloud contact center software provider, has successfully implemented gamification in its operations. This can include leaderboards, rewards for top performers, or even team-based competitions.

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Employee Engagement Techniques: From Theory to Practice in Today's Workplace

Empuls

  Respondents represented a diverse range of industries: 16 percent were in IT/telecommunications, 14 percent in financial services, 12 percent in manufacturing, 9 percent in energy/utilities, 8 percent in healthcare, 8 percent in education, and the remaining 33 percent were from various other sectors. "  7.

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Alphabet Workers Union to bring back the ‘Don’t be evil’ motto

HR Digest

The members-only union is supported by the Communication Workers of America, which represents workers in telecommunications, information technology and media. During the same year, a group of 450 Amazon employees signed a letter asking CEO Jeff Bezos to stop selling its facial recognition software, Rekognition, to law enforcement agencies.